Request a Callback Have a Question? : +91-8789242139, +91-8893821144
Request a Callback Have a Question? : +91-8789242139, +91-8893821144
At A Mart, we aim to provide a satisfactory shopping experience. Please read our cancellation, return, and refund conditions before placing an order.
1. Order Cancellation
Customers may request cancellation before an order has been dispatched or handed over for delivery. Cancellation requests can be made by contacting our customer support team with the order number.
Once an order has been dispatched, cancellation may not be possible. Any applicable cancellation charges or exceptions will be communicated to the customer.
2. Damaged, Defective, Incorrect, or Missing Products
If you receive a damaged, defective, incorrect, or incomplete order, please contact us as soon as possible after delivery. Share your order number and clear photographs or other relevant details, where applicable.
We will review the issue and inform you about the available resolution, which may include replacement, refund, or another appropriate remedy, subject to applicable law and product eligibility.
3. Perishable and Food Products
Returns of perishable groceries, fresh food, and products with specific storage requirements may be restricted for hygiene and safety reasons. However, this does not affect any rights or remedies available to customers under applicable law, including for damaged, defective, unsafe, or incorrectly supplied products.
4. Refund Approval
Approved refunds will generally be processed to the original payment method wherever possible. The time taken for the refund to appear in your account may depend on your bank or payment service provider.
If an order was paid for using cash on delivery, we may request appropriate bank or payment details to complete an approved refund.
5. Non-Returnable Products
Products that cannot safely be resold for hygiene, food safety, or similar reasons may not be eligible for return merely because the customer has changed their mind. This restriction does not apply where a refund or other remedy is required by law.
6. Incorrect Delivery Address or Failed Delivery
If delivery fails because of an incorrect address, an unavailable recipient, or other circumstances, our team will review the case and inform the customer about possible re-delivery, cancellation, or refund options and any applicable charges.
7. How to Request a Refund or Cancellation
Please contact us with your order number and a description of the issue.
A Mart
Email: gamingwitheagleyt349@gmail.com
Phone: +91 8789242139, +91 88938 21144
We will review each request and communicate the next steps to the customer.
